Role Overview:

As an Online Lead Funnel Manager, you will be the first point of contact for prospective customers who reach out via digital platforms. Your key responsibility will be to engage, educate, and convert inquiries into sales by providing expert consultation, building relationships, and guiding customers through their buying journey.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via WhatsApp, phone calls, and social media messaging platforms.
• Engage customers in conversation selling, understanding their needs and providing tailored recommendations.
• Follow up diligently to nurture leads, overcome objections, and drive conversions.
• Maintain a structured pipeline of leads and track interactions using CRM tools.
• Collaborate with the sales and showroom teams to ensure seamless customer handovers for in-store visits.
• Provide feedback on customer inquiries and market trends to improve sales strategies.

Requirements:

• Fluent in English (both written and spoken) with strong communication and persuasion skills.
• Experience in sales and customer engagement, preferably in luxury, jewellery, or high-ticket retail.
• Confident in handling customer objections and guiding them toward a buying decision.
• Strong follow-up skills with a proactive approach to lead nurturing.
• Comfortable with digital communication tools like WhatsApp, CRM systems, and online chat platforms.
• On-site presence is mandatory – remote working is NOT allowed for this role.