We are seeking a highly organized and customer-focused Customer Service & Office Assistant to join our team. This role combines customer service, administrative support, and office management to ensure smooth day-to-day operations. The ideal candidate will be professional, detail-oriented, and have excellent communication skills to assist customers and manage office tasks efficiently.

Key Responsibilities:

Customer Service Duties:

• Handle inbound and outbound customer inquiries via phone, email, and WhatsApp.
• Assist customers with product/service information, order processing, and issue resolution.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Follow up with customers to ensure satisfaction and provide necessary support.

Office Administration Duties:

• Manage office supplies, inventory, and equipment maintenance.
• Assist in scheduling meetings, appointments, and office logistics.
• Handle basic data entry, filing, and document organization.
• Coordinate with other departments to ensure smooth office operations.

Requirements & Qualifications:

• Proven experience in customer service, office administration, or a similar role.
• Strong verbal and written communication skills in English (Arabic is a plus).
• Proficiency in Microsoft Office (Word, Excel, Outlook) and basic CRM systems.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Professional attitude and ability to handle confidential information.

Benefits:

• Competitive salary based on experience.
• Performance-based incentives.
• Career growth opportunities within the company.
• Supportive and dynamic work environment.