Full job description

Customer Service Officer

Job Description

Role: Customer Service Officer
Location: Dubai – Emaar Business Park

Role Purpose:

Deliver Excellent customer service in accordance with agreed standards

Key Accountabilities of the role

• Responsible to close customer complaints and ensure that customer is satisfied with the service provided
• Ensure TAT is adhered to and where possible exceed customer expectations
• Ensure customer is constantly informed on status of his/her query.
• Co-ordinate and liaise with other departments in a professional manner
• Deliver right levels of service skills support & coach other colleagues
• Participate in regular review and development meeting with key stakeholders
• Ensure compliance with bank policies

Specialist Skills / Technical Knowledge Required for this role:

• Customer service skills in order to resolve customer complaints
• Display flexibility in dealing with clients and other team members
• Good problem solving skills
• Excellent communication skills
• Excellent Decision-making skills

Previous experience required (if any):

• Previous banking experience in similar role
• Knowledge of regulated financial services and banking industries
• Detailed understanding of asset product
• In depth understanding of the internal process, procedures and internal systems