By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

Support the rental sales team with handling customer enquiries, telephone rental sales and existing rental extensions/renewals/follow up. Suport the rental sales team on the rental desk as and when required. Always delivering professional, superior customer service in all interactions. Admin work to support the rental sales team.

What you will do:
Achieve monthly sales target for new rental sales and existing rental extensions.
Follow up existing customers for rental contract extensions and secure payment for these. Ensure vehicles are returned on time and actioned appropriately for those being off-hired.
Handle new inbound and outbound sales enquiries as required Customer enquiries reports and closing ratios
Ensure high standards of customer satisfaction so that set standards are met and exceeded. Recommend process of improvements so that the front end operations run smoothly and efficiently.
Ensure compliance of rental sales SOPs and make recommendations to improve internal efficiencies and the customer experience.
Ensure accuracy of documentation and system entry to achieve zero-error records.
Support rental sales supervisor to follow up customers for overdue payments as required.
Ensure accurate reporting of customer information including name, contact number, emails, etc
Ensure accurate information is taken from customers and recorded for marketing purposes .

Required Skills to be successful:

Job-Specific Skills: PC literate with strong MS Office skills, Strong admin skills, Understanding of vehicle rental will be an advantage.
Behavioural Competencies: Customer service skills, Excellent communication skills, team player, planning and organization, problem solving.

What equips you for the role:

Minimum Qualifications and Knowledge: Graduate

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

APPLY HERE