Full job description

Customer service executive for SMS Cleaning Services

• Manage large amounts of incoming phone calls
• Generate sales leads
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualifications :

• 1-2 Years Customer Service Experience in UAE
• Fluent in English language and Negotiation / Sales Skills