Full job description

Job Title: Customer Service Representative (Female)
Job Location: JLT Cluster L
Job Type: Full-time

Key Responsibilities:

Customer Follow-ups:

• Call customers to follow up on outstanding payments and ensure timely collections.
• Maintain a polite and professional demeanor while addressing payment-related concerns.

Upselling & Customer Engagement:

• Promote additional products and services during customer interactions to increase sales.
• Inform customers about new arrivals, discounts, or special offers.
• Develop strong relationships with customers to build trust and ensure repeat business.

Order Processing:

• Assist in picking and packing orders accurately and efficiently.
• Ensure all orders are packed according to company standards and delivered on time.

Record-Keeping & Reporting:

• Maintain a detailed record of payment follow-ups, sales, and customer interactions.
• Report daily activities and progress to the management.

Team Support:

• Collaborate with the sales and logistics teams to ensure smooth operations.
• Address customer inquiries and resolve complaints promptly and professionally.

Requirements:

Education & Experience:

• High school diploma or equivalent (Bachelor’s degree preferred).
• Previous experience in customer service, telecalling, or sales is an advantage.

Skills:

• Strong communication and interpersonal skills.
• Ability to persuade customers and handle objections tactfully.
• Basic computer skills (Microsoft Office, CRM tools)

Personal Qualities:

• Organized, detail-oriented, and proactive.
• Positive attitude with excellent problem-solving skills.
• Ability to multitask and manage time effectively.

Language Proficiency:

• Fluency in English is required. Knowledge of [Insert additional languages if applicable] is a plus.

Salary & Benefits:

• Competitive salary based on experience.
• Performance-based incentives.