Full job description

ChampionX has an immediate requirement for a Customer Service Representative – Temporary position based in Dubai in our Chemical Technologies group. Customer Service Representative is a vital partner in delivering satisfaction to ChampionX customers in a sustainable and profitable manner.

What’s in it For You:

• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.
• Thrive in a company that values sustainability, drives a safety-focused culture and has been recognized as one of the most ethical companies in the world.
• Access to Employee Resource Groups (ERG’s). These grassroots, employee-led groups are open to anyone in the organization and allow employees to come together to explore common interests and foster a diverse and inclusive workplace within the organization.
• Access to multiple knowledge sharing platforms to enhance collaboration and engagement.

What You Will Do:

• Follow safety policies to provide a safe workplace for all employees and supports the guiding principles of Goal Zero to continually improve the plant’s safety, health and environmental performance, security, and efforts to respond to public concerns relating to design, development, manufacture, storage, marketing, distribution, use and ultimate safe disposal of chemical products. Drive culture of safety; Report safety observations / incidents
• Supports and is committed to the Quality Improvement Process. Plans strategies to ensure error-free work by “doing it right the first time” and conveys this attitude in the daily performance of various duties, in our drive continuous improvement.
• Enter Customer Orders and provide confirmation to the customer and sales team.
• Ensure that product price is aligned with the ChampionX pricelist.
• Coordinate with the credit team for clearing credit/delivery hold
• Provide Shipping Updates to Sales and Customer
• Coordination with the planners to ensure that requested delivery dates are met.
• Reviewing Letter of Credit to confirm that all criteria are aligned with ChampionX procedures.
• Improve service level by ensuring on time delivery to internal and external customers.
• Daily monitoring of open purchase order and open sales orders
• Review the pending order status with internal and external suppliers.
• Ensure we meet the required Customer Service KPI (Key Performance Indicator)
• Prepare Shipping Documents
• Manage the supplier invoices in case of drop shipments.
• On time invoicing and communication to customer.
• Ensure all filing is done and maintain records for audit.
• Follow company policy and process and compliance requirements.
• Learn and understand all VAT requirements from Customer Service Supervisor.
• Other duties include, KPI reporting for the function using various BI tools.
• Preparing routine function update presentations.
• Any other duties commensurate with the grade and level of responsibility of this post, for which the post holder has the necessary experience and/or training.