Full job description

A Customer Service Support Representative is responsible for providing assistance to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. This role involves communicating with customers through various channels such as phone, email, chat and acting as the first point of contact for customer concerns. The representative must possess strong problem-solving skills, a friendly demeanor, and a commitment to delivering high-quality service.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat, ensuring prompt and courteous service.
• Resolve customer issues and complaints in a timely and efficient manner, escalating to higher levels of support when necessary.
• Maintain knowledge of company products, services, and policies to provide accurate information to customers.

Job Type: Full-time