You will:

• Together with UAE Daily Operations Manager develop and maintain an optimal customer experience for our customers in the UAE.
• Provide real-time assistance to customers via phone, email, and chat, ensuring their transportation needs are met promptly.
• Manage daily operations and planning.
• First point of contact for our customer operations and other partners such as carriers, vendors and sub contractors like workshops, hardware dealers, agents etc.
• Analyze and optimize performance of fleet securing agreed KPIs and SLA are achieved.
• Handle, log and resolve customer requests/issues.
• Monitoring internal monitoring tools, support inbox and resolve ad hoc deviations.
• Prepare performance and monitoring reports as per company requirements.
• Ensure all customer interactions align with company policies, safety regulations, and sustainability goals
• Any additional task delegated by reporting manager.

We expect you to:

• Previous experience in a customer facing role within operations management, logistics or other relevant settings.
• Previous experience working in a fast paced 24×7 environment.
• Fluent in English, Hindi & Urdu is a must.
• UAE drivers License is a must, Heavy Truck license is a bonus.
• Strong collaborator and excellent problem solving skills.
• Strong service and solution oriented mindset.
• Independent and confident in your ability to act, prioritize and make decisions.
• Tech-savvy with basic knowledge of transportation software, GPS tracking, and digital communication tools
• Experience from the growing EV industry and/or startup is a bonus.
• Bachelor’s degree preferably in Business, Supply Chain or Logistics
• Familiarity with logistics, fleet management systems, or CRM tools is a plus