Job Summary:
We are looking for a friendly, detail-oriented Customer Support Assistant to join our team. In this role, you’ll be the first point of contact for our customers, helping resolve issues, answer questions, and ensure a smooth and positive experience.

Responsibilities:

• Respond to customer inquiries via email, phone, chat, and social media
• Assist customers with order placement, tracking, returns, and general inquiries
• Identify recurring issues and suggest process improvements
• Ensure a high level of customer satisfaction

Requirements:

• High school diploma or equivalent; associate or bachelor’s degree preferred
• 1+ years of customer service experience (preferably in a similar role)
• Excellent communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment