Full job description

As a Customer Support Representative, you will be the first point of contact for our customers, providing them with timely and effective solutions to their inquiries. You will play a key role in ensuring customer satisfaction and maintaining our reputation for excellent service.

Key Responsibilities:

• Respond to customer inquiries via live chat in a professional and timely manner.
• Troubleshoot and resolve customer issues, escalating complex cases to the appropriate team when necessary.
• Provide accurate information about products, services, and company policies.
• Maintain detailed records of customer interactions and transactions.
• Identify and escalate priority issues to ensure swift resolution.
• Collaborate with team members to improve processes and enhance the customer experience.
• Stay up-to-date on product knowledge and company updates.

Requirements:

• High school diploma or equivalent; college degree preferred.
• 1+ years of experience in customer service or a related field.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-first mindset.
• Proficiency in using Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time effectively.
• Patience, empathy, and a positive attitude.
• Availability to work flexible hours, including evenings and weekends, if required.
• English