Full job description

Job Description

Respond to customer inquiries via phone, email, live chat, and other communication channels. Provide accurate information about products, services, policies, and procedures. Resolve customer complaints and issues effectively and in a timely manner. Document customer interactions and maintain accurate records in CRM systems. Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction scores. Collaborate with other team members and departments to resolve complex customer queries. Identify and escalate unresolved or high-priority issues to the appropriate teams. Stay updated on company products, promotions, and processes to provide accurate assistance. Maintain a positive and professional demeanor in all customer interactions

Minimum Qualification

HHigh school diploma or equivalent; a degree in Business, Communications, or a related field is a plus. 1-3 years of experience in a contact center or customer service environment. Strong verbal and written communication skills. Proficient in using contact center tools, CRM systems, and Microsoft Office. Ability to multitask and handle a high volume of interactions. Strong problem-solving and conflict resolution skills. Exceptional customer service skills with a focus on empathy and professionalism. Ability to work flexible shifts.

Preferred Qualification

Experience in handling multiple communication channels such as emails, calls, live chat, etc. Familiarity with data analysis tools and performance metrics. Bilingual abilities are a plus. Knowledge of customer service best practices and principles

Expected Skills

Communication: Clear, concise, and professional interaction with customers. Customer Service: Empathy and a customer-first mindset. Technical Proficiency: Ability to navigate CRM systems and contact center tools. Time Management: Efficiently handle multiple tasks and prioritize effectively. Problem-Solving: Identify solutions to customer issues promptly. Teamwork: Work collaboratively with team members to achieve goals. Adaptability: Adjust to changing priorities and business needs. Attention to Detail: Ensure accuracy in all communications and records.

Close Date Kindly apply before the closing date.