What you’ll do:

• Review and manage a portfolio of overdue accounts to ensure timely follow-up and resolution.
• Maintain accurate records of communications and payment commitments in the system.
• Contact debtors via phone, email, or in-person meetings to negotiate payment terms.
• Investigate reasons for non-payment and develop repayment solutions tailored to the debtor’s situation.
• Propose and enforce repayment plans, settlements, or legal actions if necessary, in compliance with company policies and regulations.
• Provide regular updates to the Credit Control team and management on recovery progress and any escalations.
• Prepare detailed reports on recovery efforts, including challenges and achievements.
• Ensure adherence to all relevant laws, regulations, and company policies regarding debt recovery.
• Handle sensitive information with confidentiality and professionalism.
• Build positive relationships with customers to encourage cooperation and goodwill.
• Address and resolve disputes or complaints related to outstanding payments.

You’ll have the following skills and experience:

• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to manage time effectively and handle multiple accounts simultaneously.
• Bachelor’s degree in finance, Business Administration, or related field
  

Find out more and apply now.