Job Description

• Scanning identification documents and updating guest profiles on the Dubai police website during check-in and check-out, ensuring accuracy and compliance with regulations.
• Matching PMS in-house reports with CID reports, maintaining guest privacy and data security.
• Professionally handling guest communication, addressing queries politely, and exceeding expectations.
• Maintaining effective communication with all departments for smooth service delivery and adherence with standards.
• Ensuring proper switchboard operations, wake-up call delivery, and message handling for guests and management.
• Staying updated on hotel services, guest profiles, and local knowledge to provide excellent service.
• Coordinating with the Front Office and other departments as required and performing other assigned duties

Qualifications

• 
  Good interpersonal skills, guest oriented and service minded
• Team spirit
• Good listening skills and ability to anticipate
• Good presentation and confident speaking skills
• Dynamic

Additional Information

Your team and working environment:
Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.