Duties and Responsibilities

• Attend to guest’s requests and complaints.
• Investigate glitches and incidents, address to the department concerned, see that corrective actions are taken and respond to guest with an appropriate explanation and apology
• Ensure LQE and MOQA is delivered and a smooth and successful operation is carried out in these areas daily
• Co-ordinate with Guest Services on VIP arrivals, walk-ins, groups and guests with special requests, relocating guests during full house situations.
• Co-ordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition
• Co-ordinate with Housekeeping and Food and Beverage on any special requests for VIPsCo-ordinate with Security with regards to any criminal act within the hotel or suspicious guests
• Inspect VIP arrival rooms with appropriate amenities set up
• Ensure effective communication via daily briefings and weekly updates within the department.
• Ensure that standards, policies and procedures are maintained
• Make every effort to ensure that guests of the hotel are made as comfortable and contented as possible
• Co-ordinate and take charge of any emergency during the night until General Manager or Hotel Manager arrives

Requirements

• Minimum of 3 years Front Office Management experience in a luxury operation
• Excellent written and verbal communication skills in the English and Turkish language
• Ability to multi-task
• Strong problem solving skills