A little taste of your day-to-day:

• Have a complete knowledge of all food and beverage menu items available to Room Service
• Maintain thorough knowledge of the hotel and room layouts.
• Assist with the preparation of an outlet for service including:
  • Maintain cleanliness, sorting, and preparing store equipment and materials, glassware, flatware, chinaware for service.
  • Check storage areas for proper supplies, organization, and cleanliness
  • Inspect, plan, and ensure that all materials and equipment are in complete readiness for service
  • Ensure table preparation, knowledge on different tray and trolley set-ups, and being aware of all amenities for service to be delivered on time
  • Trays and Carts are removed from the hotel hallways and elevator bays at all times
• Always follow standard telephone etiquette while speaking to guest over phone
• Greet guests appropriately at their room and provide service upon items ordered.
• Collect orders from the kitchen, ensure they have been prepared and presented correctly
• Ensure pprompt and efficient delivery of food and beverage to the guest’s room.
• Ensure that hot food is maintained and delivered hot and all cold items are delivered cold
• Serve drinks efficiently in the proper glass with the proper garnish
• Read and retain all pertinent information regarding daily promotions, food and beverage specials
• May check back with guest to ensure they are enjoying their meal, and determine if they have any other needs
• Perform duties of the room service in the absence of supervisor
• Must be able to anticipate guest or operational needs
• Ensure room service equipment’s are functioning properly; report any problems.
• Maintain regular attendance in compliance with the Hotel Standards
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag at all times
• Perform any reasonable tasks as instructed by Manager
• Report to superior any damaged / defective equipment
• Work carefully to minimize breakage

What we need from you:

• Great communication skills
• Ability to work in a team and in different functions
• Warm and inviting personality
• Ability to think calmly under pressure
• Willingness to learn open-mindedly
• Willingness to work with a flexible schedule and responds positively to changing requirements including the performance of any tasks requested of you
• Passion of food and curiosity
• Basic organisation skills in restaurant operation

What you can expect from us

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.