Company Profile: We are a multi-awarded, high-end cafe renowned for its exceptional coffee, exquisite pastries, and unparalleled service. We are dedicated to providing our discerning clientele with a truly luxurious and memorable cafe experience. Our commitment to quality and innovation has earned us numerous accolades and a loyal following.

Job Summary: We are seeking an experienced and charismatic Captain Waiter to lead our fine dining service team. The Captain Waiter is a critical leadership role responsible for overseeing the dining room operations, ensuring impeccable service standards, and creating memorable dining experiences for our guests. The ideal candidate will have a proven track record in fine dining, exceptional leadership skills, and a passion for delivering exceptional hospitality.

Responsibilities :

• Lead and supervise the waitstaff team, ensuring adherence to service standards, proper etiquette, and timely execution of tasks.
• Engage with guests warmly and professionally, addressing inquiries, offering recommendations, and ensuring their satisfaction throughout their dining experience.
• Oversee table assignments, reservations, and seating arrangements to optimize guest flow and ensure a seamless dining experience.
• Possess in-depth knowledge of the menu, including ingredients, preparation methods, allergens, and wine pairings, to confidently answer guest questions and offer suggestions.
• Handle guest complaints and concerns with diplomacy and tact, ensuring a positive resolution and guest satisfaction.
• Train, mentor, and motivate waitstaff, fostering a positive and collaborative work environment.
• Monitor and maintain the smooth flow of service, coordinating with the kitchen staff to ensure timely delivery of dishes and address any potential issues.
• Proactively identify opportunities for upselling and suggestive selling to enhance the guest experience and maximize revenue.
• Assist with inventory management, scheduling, and other administrative tasks as needed.

Qualifications:

• Willing to be deployed to our new branch in Riyadh, Saudi Arabia by Q4 2024
• Can speak English well, and Arabic (preferred)
• Minimum of 3 years of experience as a waiter/waitress in a fine dining or upscale restaurant environment, with at least 1-2 years in a leadership role.
• Strong leadership and communication skills, exceptional interpersonal skills, ability to work under pressure and multitask, excellent problem-solving abilities, and a passion for providing exceptional service.
• In-depth knowledge of fine dining etiquette, wine and beverage pairings, food safety regulations, and restaurant operations.

Job Type: Full-time