Full job description

Job Title: Retail Floor Manager – Hypermarket

About the Company:

We are a leading retail group operating hypermarkets across the region, committed to delivering exceptional customer experience and value. Our stores offer a wide range of products including groceries, household essentials, health & beauty items, and more — all under one roof.

Key Responsibilities:

• Oversee daily operations on the retail floor to ensure a smooth and efficient customer shopping experience.
• Monitor product displays, shelf stocking, and cleanliness of the floor to maintain high visual standards.
• Support the implementation of promotional displays, seasonal changes, and pricing updates.
• Coordinate with inventory and warehouse teams to ensure stock availability and timely replenishment.
• Supervise, guide, and motivate floor staff to deliver excellent customer service and meet performance goals.
• Handle customer inquiries, complaints, and feedback professionally and promptly.
• Monitor sales performance and report any issues or trends to store management.
• Ensure adherence to company policies, health & safety standards, and loss prevention measures.
• Stay informed about product categories, competitor activities, and local market trends.
• Assist in the training of new floor staff and support store opening or refurbishment projects as required.

Requirements:

• Bachelor’s degree in Business, Retail Management, or a related field preferred.
• Minimum 2–3 years of experience in a supervisory or team leader role within a hypermarket or large retail store.
• Strong knowledge of retail floor operations, merchandising, and customer service.
• Leadership qualities with the ability to manage a team in a high-paced environment.
• Proficient in MS Office and familiar with retail POS and stock management systems.
• Excellent interpersonal, organizational, and communication skills.
• Willingness to work flexible shifts, weekends, and holidays as required.

Key Performance Indicators (KPIs):

• Floor team performance and productivity
• Customer satisfaction and service quality
• Visual merchandising and stock availability
• Compliance with operational and safety standards
• Accuracy in promotion and pricing execution