Full job description

Summary

Duties and responsibilities related to the Team Leader – Front Office role:

• Support the Front Office Manager with overseeing the front office department, ensuring high levels of team engagement
• Conduct regular team meetings and provide ongoing training and development
• Ensure all guests receive prompt, professional, and courteous service, creating positive and memorable experiences
• Oversee daily front office operations, including check-in/check-out procedures, reservations, and room assignments
• Communicate and coordinate with other departments (e.g. housekeeping, engineering) to ensure seamless operations
• Prepare and review daily reports, including occupancy, revenue, and guest feedback

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience in Hotel operations.
• Good problem-solving, administrative, and interpersonal skills are a must.