Full job description

Description

We are looking for a Guest Relations Officer to provide high-quality service to our holiday home guests. You will go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to our holiday homes.

Responsibilities

1. Review arrival lists to welcome guests

2. Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

3. Provide information about amenities, area and venues and promote services

4. Anticipate guest needs and build rapport with customers

• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest Relations Manager when needed
• Record information in the logbook daily
• Ensure compliance with health and quality standards including tracking checkin & check out cleaning & maintenance services

Requirements

• Proven experience as a Guest Relations Officer
• Proficiency in Arabic & English (mandatory requirement); knowledge of additional languages is a plus
• Computer literacy
• A customer-oriented and professional attitude
• An outgoing personality
• Outstanding communication abilities
• Excellent organizational and time-management skills

Job Type: Full-time