Full job description

Job Description

Position Title : Head Waitress

Division & Dept : Food and Beverage

Reports to : Floor Supervisor – Assistant Manager – Restaurant Manager

Effective Date : Immediate start preferred

About the Role

F&B Head waiter’s job is to provide great customer service while performing their regular waiter duties, as well as managing their fellow waiters. Great multi-tasking and quick decision making are the key to success in this position. Supervisory capacity is a must too as their responsibilities include hosting, creating relationships with guests by offering exceptional & timely service & overseeing opening & closing duties for the welfare of the operation.

Main Responsibilities

• Punctual
• Look professional & abide grooming standards
• Complete all assigned tasks delegated by the Floor Supervisor – Assistant Manager – Restaurant Manager
• Ensure side stations are fully stored
• Check with the Floor Supervisor – Assistant Manager – Restaurant Manager for miscellaneous duties to be completed before opening, during operation & at closing (checking on WC, helping the barista, arranging staff room…)
• Welcome and greet guests as per required standards
• Follow service sequence
• Show concern in guest’s wants and needs
• Check regularly side station and if anything missing ask the runner to replenish
• Notify the Floor Supervisor – Assistant Manager – Restaurant Manager if adjustments are needed in the general atmosphere (music, AC…)
• Offer outstanding service
• Suggestive selling techniques
• Follow-up on food and beverage lateness in cobordance with Floor Supervisor – Assistant Manager – Restaurant Manager
• Supervise waiter’s performance working on same section
• Take care of cleanliness of tables
• Support team members when needed
• Report to Floor Supervisor – Assistant Manager – Restaurant Manager about any comment or complaint
• Coordinate with Floor Supervisor – Assistant Manager – Restaurant Manager on permission to leave the appointed section
• Calling to clean-up as workflow permits
• Assign closing tasks to waiters
• Help waiters with closing tasks
• Evaluate the shift with Floor Supervisor – Assistant Manager – Restaurant Manager
• Attend briefings & general meetings with full attention & consider comments for better future performance
• Ask Floor Supervisor – Assistant Manager – Restaurant Manager for permission to leave
• Meticulous in count, documentation.

Essential Skills & Experience

• Knows how to speak, read & write English
• Speak Arabic is a plus
• Minimum 4 years’ experience in hospitality / food and beverage industry
• Worked in an international, healthy, Italian, French or casual diner concept or café
• POS experience (Micros, RM, Odoo…)
• Has Microsoft office experience (Word, excel, outlook)
• Knowledge of health and safety standards
• Knowledge of hospitality functions
• Experience in following instructions
• Team player
• Good communication skills
• Trustworthy

Job Type: Full-time