• Provide first-level technical support to end users via phone, email, or in person.
• Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain software applications and operating systems.
• Assist with user account management, including password resets and access permissions.
• Collaborate with other IT teams to escalate and resolve complex technical issues
• Document all incidents and resolutions in the help desk ticketing system.
• Provide excellent customer service and ensure high levels of customer satisfaction.
• Stay up-to-date with the latest technological trends and industry advancements.
• Assist with IT projects and initiatives as assigned.

Job Profile

• Studies related to information technologies, can be at the upper secondary level
• Advanced conversational and written English (will provide phone and chat support, as well as ticket documentation)
• Schedule: Rotating 24/7
• Hybrid assistance model
• Knowledge of hardware and software
• Knowledge of ticket management tools (Incidents and requests)
• Good spelling and grammar