To keep the highest standard of service established for the dining area. Assist the Outlet Manager in the smooth operation of the restaurant/lounge and production of goods and services through the resources available to him/her. Will be responsible for providing courteous and efficient service of food and beverage to guests at all times. Provide fast, professional and friendly service to all the guests and maintain a healthy work environment with cooperation to fellow colleagues from your team and the entire hotel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Be present at the restaurant / outlet entrance and ensure proper grooming all times.
• Welcome guest with a smile, reconfirm reservation and seating, Escort guest to the table as required.
• Offer menus, advice guest on non available items, take orders and communicate any special request
• Ensure proper collection of guest preferences, communicate to the team and guest relations department
• Strive to build food & beverage data base for the restaurant by collecting business card from all dinners
• Acknowledge guest all the time however busy or not and anticipate their needs.
• Maintain complete knowledge of all products sold in the restaurant
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Maintain complete knowledge and comply with all departmental policies/service procedures.
• Maintain knowledge of special items in each Special event
• To handle void checks in accordance with accounting procedures
• Ensure all cashiering procedures are processed in compliance with accounting standards
• Issue Manual checks when the system is down and ensure accountability of such
• Check and ensure that all sales counters/show case are full and in good condition according to Gourmet shop procedures
• Anticipate peak hours and organize to provide an efficient and swift service
• Complete opening side duties:
• Micros and manuals checks procedures
• Daily house count, arrivals and departures list /VIPS in-house and in the restaurant
• Monitor and maintain cleanliness of area
• Refill non-alcoholic beverages according to procedures.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy, whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of all service areas following procedures laid down in departmental manual.
• Complete closing duties as assigned:
• Properly store all reusable goods.
• Restock items for next services.
• Transport all dirty linen to Laundry.
• Secure all supplies at shift end.
• Leave duty after reporting to supervisor.
• Answer outlet phone within 3-rings, using correct verbiage as per telephone etiquette
• Monitor guest’s comments/feedback – record and pass on to Restaurant Manager.
• Maintain reservations book and keep clean and organized at all times

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.