Full job description

Key Duties and Responsibilities:

• To ensure guests are greeted upon arrival
• To open car doors for arriving and departing guests and escort them to lobby
• To maintain up to date knowledge of the hotel products and services and supply information to respond to guest queries
• To keep a tab on the vehicle and report to the respective hotel authority in case of maintenance or repair need.
• To keep a record of all the incidents while driving for example any accidents or tickets. He is also responsible to report to his/ her superior regarding all such incidents.
• To meet all the comfort requirements of the hotel guests and customer.
• To ensure safe and easy travel for the customers/ guests to their destinations or to the hotel.
• To assist the guests in any travel or destination regarding issues by applying his/ her knowledge of the local area.
• To file the record of the timings for which the vehicle was used and the purpose to his/ her superior.
• To comply with all the traffic/ road rules and regulation of the state while also following the policies of the hotel authorities.
• To always maintain an awareness of the car park and front entrance
• To ensure effective handover is done, gaining information from earlier shift
• To ensure that an effective handover is made to the night shift in conjunction with the early shift
• To forward all guest complaints or problems to the Manager on Duty
• Performs any trips and drives with the hotel car/bust as requested
• Control all guests’ car keys
• To establish, promote and maintain good public relations while meeting or exceeding guest expectations
• Ensures the parking spaces, hotel cars and buses are in good condition and cleanliness is to the maximum
• Safely transport in drop and pick up of all employees to and from accommodation.