Maintain complete knowledge of:

• All hotel room types, numbers/names, layout, appointments, amenities and locations.
• Housekeeping services available for guests.
• Available laundry/dry cleaning services and hours of operation.
• Meet with the Housekeeping supervisor/departing supervisor to review business status and follow up actions.
• Access all functions of computer system by departmental specifications.
• Set up work station with necessary supplies, and maintain cleanliness throughout shift.
• Legibly complete requisition for additional supplies/materials and submit to manager.
• Maintain updated resource materials on all vendors and information to accommodate guest inquiries.
• Review designated in-house guest list and be familiar with guests’ names and room locations.
• Print designated reports and distribute them accordingly.
• Update room status report by departmental procedures.
• Contact the floor supervisor to resolve floor discrepant rooms.
• Monitor and track status of out of order rooms; update accordingly.
• Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work submitted.
• Communicate departmental and guest needs as they arise with respective Housekeeping personnel.
• Document pertinent information in the departmental log book.
• Maintain security and accurate record of all guest room keys issued to Housekeeping staff.
• Issue housekeeping items to Floor Attendants for delivery to guest rooms. Follow up on return of items.
• Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
• Inventory and management of stock control.