Key Duties and Responsibilities

• To report for duty punctually always wearing the correct uniform and name tag.
• To ensure proper grooming always as per company policy.
• To attend daily briefings in selected areas conducted by direct leader.
• To champion the company values and objectives
• Oversee and coordinate Team Leaders and colleagues ensuring guests receive prompt and courteous service and all areas of the operation are running as per resort standard procedures and policies.
• Carry out inspections of assigned areas and ensure the highest possible standard of cleanliness and maintenance of guest rooms and corridors.
• Coordinate and manages deep cleaning and special task schedules, ensuring rooms and floor areas as per resort standards.
• Monitors and reports to the Managers and Executive Housekeeper regarding the upkeep of furnishings, facilities, and equipment.
• Carries out good communication with team members ensuring performance is effectively managed.
• Ensure Team Leaders attend to their duties in proper uniform, on time and well groomed, as well as Team Members.
• Ensures colleagues are trained and introduced to their duties as per resort standards and policies.
• To conduct disciplinary action and coaching when required.
• Briefs and ensures that daily information is communicated and kept updated on coordination boards and team members are receiving the correct and updated information.
• Attends daily briefing with HK Manager/Executive Housekeeper ensuring a complete understanding of task for self and team members.
• Is fully trained in all HK tasks and procedures being able to assist guest room valets with any requirements.
• Has full knowledge of resort layout of guest rooms, corridors, storage space and back of house areas.
• Ensures all guest requirements are adhered to as per resort standards.
• Ensures training needs of all colleagues are monitored, analyzed, and executed as per resort standards.
• Coaches, counsels, and disciplines staff, providing constructive feedback to enhance performance.
• Is flexible in working hours and scheduling as per resort requirements.
• Carries out any other job-related duties as requested by the resort.

Skills, Experience & Educational Requirements

• Communication – speak and understand English.
• Previous experience would be advantageous.
• Strong interpersonal skills
• Organizational skills
• Leadership abilities
• Strong customer focus service focus
• Computer literate

At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count & are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.