As a Housekeeping Order Taker, you will be responsible for receiving, organizing, and coordinating housekeeping requests from various departments or guests within a facility. Your primary goal is to ensure efficient and timely execution of cleaning and maintenance tasks to uphold the highest standards of cleanliness and guest satisfaction

• Receive and log housekeeping requests from guests or departments via phone, email, or other communication channels. Organize and prioritize requests based on urgency and location.
• Liaise with housekeeping host, supervisors, and other relevant departments to relay requests accurately and ensure timely completion of tasks. Maintain clear and effective communication channels.
• Coordinate with housekeeping team members to schedule and allocate resources effectively, considering the workload, staffing levels, and specific requirements of each task.
• Monitor the completion of tasks to ensure they meet established quality standards. Conduct follow-ups to address any guest or departmental concerns or additional requirements.
• Strictly control the release, retrieval and recording of group keys before and after shift.
• Assist in updating all information on the department notice boards.
• Provide exceptional guest service by promptly addressing inquiries, concerns, or additional requests from guests or departments regarding housekeeping services
• Assist in maintaining housekeeping supplies and inventory levels. Place orders for supplies as needed and ensure proper storage and distribution.
• Adhere to established housekeeping procedures, health and safety regulations, and company policies at all times.
• Responsible for issuing and recording the release of items such as iron and boards, adapters and any other item requested by a guest.

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