Job Description:

Housekeeping Room Attendant ensures that all guest and colleague areas are maintained to a high standard of cleanliness, as assigned by the Housekeeping Management Team and in accordance with the Company policies, procedures and standards as laid out by the management to ensure maximum guest satisfaction.

KEY RESPONSIBILITIES

• Collect the section key against signature and room report from the housekeeping office and return them at the end of the shift.
• Clean assigned rooms thoroughly, make the necessary arrangement in guest rooms and replenish linen and guest supplies.
• Inspect all facilities, furniture and fixtures and report any damage to the Supervisor for action and follow-up.
• Inform Order Taker / Floor Supervisor of any missing/broken items found in rooms.
• Attend to the guests requests and queries courteously and promptly in the course of duty.
• Special general cleaning in guest rooms as per housekeeping daily, weekly and monthly schedule and occupancy level.
• Clean staircases, corridors, windows and pantries on the assigned floors as and when requested.
• Clean and store all the equipment in proper place and keep pantries well arranged.
• Pay particular attention to busy areas outside of section such as guest elevators inside and outside, ashtrays.
• Provide turndown services as per the hotel standard when assigned for Turndown service.
• Re-stock the trolley and pantries for the next day.
• Report any maintenance issues immediately.
• Report any suspicious behavior immediately, damages or missing items.
• Duty not limited in Rooms but also could be assigned in Public area, Laundry.

Desired Skill & Expertise:

• Minimum 2 years’ experience in a similar capacity in 4/5* hotel.
• Good knowledge of Housekeeping Operations.
• Locally available and ready to join immediately.
• Good level of engagement with guests.
• Good organizational skills and multitasking

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