Full job description

About the Role:

We are seeking a meticulous and proactive individual with a passion for cleanliness and organization to join our team as a Housekeeping Supervisor. In this role, you will lead and support our housekeeping staff, ensuring a pristine environment and the highest standards of service for our guests.

Key Responsibilities

• Team Leadership: Supervise and coordinate the daily activities of housekeeping staff, ensuring efficient workflow and adherence to quality standards.
• Quality Control: Conduct regular inspections of guest rooms and common areas to ensure cleanliness and presentation standards are upheld.
• Training and Development: Provide guidance, training, and support to housekeeping staff to enhance performance and professional development.
• Inventory Management: Maintain and manage stock levels of cleaning supplies and equipment, ensuring availability and proper usage.
• Scheduling and Rotations: Plan and organize work schedules and rotations to ensure optimal staff coverage and effective service delivery.
• Health and Safety: Ensure compliance with health and safety regulations, implementing and monitoring safe working practices within the team.
• Performance Monitoring: Evaluate and report on staff performance and productivity, providing feedback and implementing improvement measures as necessary.

Qualifications

• Education: High school diploma or equivalent; a qualification in hospitality management or related field is advantageous.
• Certifications: Any relevant housekeeping or hygiene certifications are a plus.

Work Experience

• At least 2 year in a supervisory role.
• Experience in a hotel or similar hospitality environment is preferred.

Knowledge & Skills

• Cleaning Expertise: In-depth understanding of cleaning techniques, materials, and equipment.
• Leadership Skills: Ability to lead and motivate a team, fostering a positive and efficient work environment.
• Customer Service: Excellent interpersonal and communication skills with a strong focus on guest satisfaction.
• Organizational Skills: Strong ability to plan, coordinate, and manage multiple tasks efficiently.
• Attention to Detail: High level of attention to detail and a commitment to maintaining high cleanliness standards.
• Health and Safety Awareness: Understanding of health and safety regulations and the ability to enforce compliance.

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