Job Summary:

The Housekeeping Team Leader is responsible for overseeing and coordinating the daily operations of a designated housekeeping team to ensure the highest standards of cleanliness, hygiene, and presentation are maintained throughout the assigned areas of the property (e.g., hotel, resort, residential complex). This role involves leading and motivating a team of housekeepers, ensuring efficient task completion, and maintaining a positive and productive work environment.

Responsibilities:

• Team Leadership and Supervision:
• Lead, motivate, and supervise a team of housekeepers, providing guidance, training, and support.
• Assign daily tasks and responsibilities to team members, ensuring equitable workload distribution.
• Monitor team performance, providing feedback and coaching to ensure adherence to standards and procedures.
• Conduct regular inspections of completed work to ensure quality and consistency.
• Assist with the recruitment and training of new housekeeping staff.
• Foster a positive and collaborative team environment.
• Address and resolve any team-related issues or conflicts promptly and professionally.
• Operational Efficiency and Standards:
• Ensure all assigned areas are cleaned and maintained to the highest standards of cleanliness, hygiene, and presentation, adhering to the property’s policies and procedures.
• Oversee the proper use and maintenance of cleaning equipment and supplies.
• Monitor inventory levels of cleaning supplies and linen, and report any shortages to the manager.
• Ensure the timely and efficient cleaning of guest rooms, public areas, and back-of-house areas as assigned.
• Implement and monitor adherence to established cleaning schedules and procedures.
• Guest Satisfaction:
• Ensure guest requests and complaints related to housekeeping are handled promptly and efficiently, striving for guest satisfaction.
• Maintain a professional and courteous demeanor when interacting with guests.
• Proactively identify and address potential cleanliness issues before they impact guest experience.
• Administrative Tasks:
• Assist with the preparation of daily and weekly work schedules.
• Maintain accurate records of work completed, room status, and any incidents.
• Report any lost and found items according to established procedures.
• Participate in departmental meetings and training sessions.
• Assist the Manager with any administrative tasks as required.
• Health and Safety:
• Ensure that all housekeeping staff adhere to health and safety regulations and procedures.
• Promote a safe working environment and report any accidents or injuries immediately.
• Ensure the proper handling and storage of cleaning chemicals and equipment.

Qualifications:

• High school diploma or equivalent; additional certification in hospitality or housekeeping is a plus.
• Proven experience (typically [Number] years) working in a housekeeping role, with some experience in a supervisory or team leader capacity.
• Strong knowledge of cleaning procedures, chemicals, and equipment.
• Excellent attention to detail and a commitment to maintaining high standards of cleanliness.
• Strong leadership, communication, and interpersonal skills.
• Ability to motivate and supervise a team effectively.
• Good organizational and time management skills.
• Ability to work under pressure and meet deadlines.
• Customer service oriented with a focus on guest satisfaction.
• Basic computer literacy may be required for some properties.
• Ability to understand and follow written and verbal instructions in English (additional languages are an advantage, especially Arabic in the UAE context).

Preferred Skills:

• Previous experience in a similar role within the hospitality industry in the UAE.
• Knowledge of specific cleaning and hygiene standards relevant to the UAE.
• Familiarity with inventory management systems.
• First Aid certification.