• Provide high-quality support to application users;
• Diagnose and resolve technical problems related to the use of business applications;
• Provide direct interaction with customers to answer their questions and resolve their technical issues;
• Provide advice on the optimal use of software solutions;
• Ensure rapid and efficient assistance, thus contributing to customer satisfaction and loyalty;
• Write and maintain technical documents, user guides and support documents;
• Collaborate effectively with internal teams: solution designers, platform administrators, product managers, project managers;
• Participate in the development of projects by providing technical and functional expertise.

Job Profile

You ideally have a minimum of 5 years’ experience as an Application Support.

• Technical Problem Solving: Ability to diagnose and resolve technical problems related to the use of business applications;
• Computer skills: Good understanding of operating systems, networks and databases;
• Technical Documentation: Ability to create and maintain user guides and support documents;