Full job description

Job Summary:

We are seeking a friendly and organized Laundry Receptionist to join our team. The ideal candidate will be the first point of contact for customers, ensuring excellent service while managing the intake and delivery of laundry items. If you have a passion for customer service and enjoy working in a fast-paced environment, we’d love to hear from you!

Key Responsibilities:

• Greet and assist customers professionally and courteously.
• Receive laundry items, tag them accurately, and input details into the system.
• Provide customers with estimated pickup times and pricing details.
• Answer phone calls, respond to inquiries, and handle bookings or scheduling.
• Coordinate with the laundry team to ensure timely service delivery.
• Inspect items for special cleaning instructions or damages, and communicate with customers as needed.
• Maintain a clean and organized reception area.
• Handle payments, issue receipts, and balance the cash register at the end of shifts.
• Address and resolve customer concerns promptly and professionally.

Qualifications:

• High school diploma or equivalent.
• Proven experience in customer service or as a receptionist (preferred).
• Basic computer skills and familiarity with point-of-sale systems.
• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to multitask in a busy environment.
• Positive attitude and a team-player mindset.