As part of our commitment to complying with national labor laws and applicable legislations in the United Arab Emirates, this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations.

Key job responsibilities

• Coordinate and facilitate all training related programs (up to but not limited to 50 members in a session)
• Track performance including learning curve and quality and implement appropriate performance improvement initiatives to support improved performance
• Monitor adherence to all established training programs to ensure standard work is achieved and implement new tactical and strategic projects
• Create training documents; utilize various software such as Articulate 360, Photoshop, video editing to design effective training content
• Execute plans to close gaps in the developmental needs for individuals and groups
• Partner with program managers and leadership teams to update training documents, implement process change and ensure site adoption of process changes
• Create internal dashboards and use them to report training progress and KPIs in daily and weekly leadership calls.

A day in the life

• Manage ticketing system and ensure tickets are closed within expected timeline
• Manage Process Coaching Program and ensure daily expectations are met
• Partner with program managers and leadership teams to update training documents, implement process change and ensure site adoption of process changes
• Fully understand workflow and daily production goals
• Participate in labor planning with Country L&D Manager; partner with operations leaders to execute new hire on-boarding and training
• Partner with Ops and leadership team to verify performance management process is followed and retrains are completed on time
• Deliver on-boarding activities such as NHO (new hire orientation) twice a week. This will include safety, policy and process training
• Document feedback results to help the learning department identify strengths as well as areas of improvement
• Solve problems: react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve