Full job description
- Strategically develop and manage CRM campaigns across SMS, Push Notifications, WhatsApp, Emails, and In-Apps, ensuring alignment with retention goals and KPIs.
- Work closely with Digital Graphic Designers and Copywriters to create engaging and effective marketing content.
- Work closely with growth marketing teams to understand the campaign objectives and customer segmentation.
- Apply strategic thinking to the execution of CRM campaigns, optimizing them for maximum impact and customer engagement.
- Manage and execute ad-hoc campaigns and ensure timely execution.
- Coordinate with Product and Tech teams to setup and implement automated customer journeys and campaigns ensuring timely delivery and optimal performance.
- Monitoring the campaigns launch and making adjustments as necessary to optimize the performance.
- Create performance reports for campaigns and share feedback to growth team, marketing team and stakeholders, and highlighting the campaign effectiveness
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