Full job description

• Oversee smooth check-ins and check-outs.
• Ensure guest satisfaction by promptly addressing inquiries, complaints, and special requests.
• Coordinate welcome amenities, key handovers, and guest support.
• Supervise cleaning, maintenance, and restocking tasks to ensure all properties meet company standards.
• Conduct regular property inspections to ensure readiness before guest arrivals.
• Manage inventory of linen, toiletries, and other supplies.
• Lead and schedule the housekeeping and maintenance teams.
• Train new team members on SOPs and service expectations.
• Monitor team performance and ensure adherence to quality standards.
• Report daily operations and escalate any issues to senior management.
• Maintain accurate records of bookings, incidents, and maintenance requests.
• Liaise with internal departments (finance, admin, customer service) for smooth workflow.

Requirements:

• Proven experience in hospitality, property management, or a related field.
• Strong leadership and organizational skills.
• Excellent communication skills in English (Arabic is a plus).
• Ability to work flexible hours, including weekends and holidays.
• Knowledge of property management systems (PMS) and booking platforms is a plus.
• UAE driver’s license preferred.

Job Type: Full-time