Job Description

• Supervises reception area for proper flow & operations.
• Organize reception area to fulfill principal standards & requirements
• Monitor service advisors’ performance to meet set targets & objectives by Service Manager.
• Trains service advisors to apply customer care steps advised by Company & Principal.
• Suggests ideas & plans to enhance customer satisfaction level.
• Prepares & submits reports required by Service Manager taking into consideration deadlines.
• Follow & solve customers’ complaints escalated by service advisors.

Requirements

• Diploma Degree in IT/BA or any equivalent majority.
• 3~5 years experience in customer service (preferred with any Automotive Agency/Dealer).
• Excellent communication skills in English (additional Arabic language is preferred).
• Smart appearance
• High managing skills to drive employees’ engagement & motivation.
• Ability to work under pressure and handle multiple tasks.

Benefits

• Paid Annual Leave
• Medical Insurance
• Travel Ticket
• Family Status