Job Overview :

As a Virtual Relationship Manager – Business Banking at Emirates NBD, your role is to provide top quality service for day-to-day business affairs to their customers. The VRM will also be responsible for managing the 360-degree relationship with the customer. This will include customer profiling, catering to the customer’s Forex, Trade & Asset requirements.

Further, they will be required to achieve high levels of service standard and maximize client satisfaction and ensure compliance with UAE Central Bank and anti-money laundering regulations.

Key Responsibilities :

• Develop and maintain strong working relationship with the customers.
• Retain existing clients through focused relationship management activities.
• Handle service quality and operational issues of the assigned portfolio.
• Facilitate in providing potential banking solutions based on identified needs of the client.
• To keep up to date with latest market trends, customer preferences, changing customers behavior patterns and new products, as well as regularly monitoring activity by key competitors.
• Sell & Cross sell bank’s products & services to achieve the financial targets.
• Solicit new to bank and new to product leads
• Identify opportunities to upsell and endeavour to close the deals with the assistance from the Product Specialist and other stakeholders

Skills and Experience

• The ideal candidate should have a Bachelor degree preferably Business / Finance / Accounting
• Mandatory Banking experience – atleast 4-5 years (SME experience would be an advantage)
• Knowledge of basic banking operation and adherence to policies and procedures.

What we offer you :

• Competitive salary package
• Market-leading incentives (Only for incentives based roles)
• Strong emphasis on work/life balance
• Generous annual leave entitlement and Private Healthcare
• World-class Learning & Development platform and career development
• Preferential banking facilities for employees

Why Join Us :

We aspire to be an employee’s employer of choice. We believe, we can help you realize your true potential by providing the right opportunities. At ENBD we are reimagining the future of work so that you can unlock your potential, every day we want to ensure, every employee can exceed in the future of work by upskilling, building new digital skills and knowledge.