As a Reservations Supervisor, you will be responsible for the following duties:

• Identify new sales opportunities, monitor market trends, and maximize revenue through lead development and customer engagement.
• Ensure optimal occupancy and room rates by analysing seasonal and historical trends while maintaining competitive awareness.
• Oversee reservation processes, including daily reports, customer satisfaction monitoring, and issue resolution.
• Provide leadership, training, and supervision to the Reservation team, ensuring adherence to department policies and performance goals.
• Foster strong relationships with customers, colleagues, and other departments to enhance service quality and operational efficiency.
• Maintain reservation systems, ensuring accurate bookings, rates, and account tracking for seamless hotel operations.

As a Reservations Supervisor, we expect from you:

• A minimum 3 years’ experience in Reservations and 1 year in supervisory role; previous work experience in Reservations or Front Office in a 5-star hotel environment.
• Previous experience working in the GCC, with prior hotel pre-opening experience preferred.
• Good knowledge on computer systems (i.e. MS Office applications) and prior experience with PMS system.
• Strong interpersonal skills, attention to detail, and ability to multitask while delivering exceptional customer service.
• Effective communicator with leadership abilities, capable of motivating teams and understanding guest needs.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• A competitive salary and benefits packages.
• Accommodation, transportation, and duty meals provided by the hotel.