Full job description

Purpose of the Job

Retail Outlet Executive considers as Company ambassador as he/she must ensure the highest customer service standards, reinforce a positive customer relationship, and become the customer’s trusted advisor in accordance with Aramex values.

Job Description

• Attend to all walk-in customers’ needs promptly.
• Serve walk-in customers and provide full information and advice.
• Manage and meet customer expectations.
• Sustain high customer satisfactory service lever.
• Provide excellent customer service for cash clients as per Aramex CS standards.
• Sell cash shipments “Outbound”.
• Attending to cash customers and fulfil their requirements, solve their problem, follow up their cases and update them.
• Promote Aramex campaigns for customers.
• Collaborate with the team of achieve the team objectives.
• Facilitate the flow of information horizontally and vertically.
• Ensure outlet customer satisfaction at all time.
• Ensure timely resolution of customer complain to retain customers.

Job Responsibilities – Experience and Education

• Diploma or bachelor’s degree in business administration or a related field.
• 1-3 years of relevant working experience as driver, preferably in the logistics and shipping industry.

Leadership Behaviors

Building Outstanding Teams

Setting a clear direction

Simplification

Collaborate & break silos

Execution & Accountability

Growth mindset

Innovation

Inclusion

External focus

Skills

Interpersonal Skills

Customer Relationship Management

Communication Skills

Attention To Details

Customer Centric

Negotiation Skills

Collaborative Approach

Multitasking

Self-Awareness