The Guest Service Operations function is responsible in welcoming and bidding farewell

WHAT YOU WILL NEED TO SUCCEED

• Minimum 01 year of experience in a customer facing role.
• Communicate in English as a common language on work-location and to be aware of basic spoken Arabic is an added advantage.
• High School Certificate /Diploma.

PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST

• Provide customers with a world class level of service to achieve defined customer satisfaction levels via professional & timely response, business knowledge and proactive identification of customer needs and requirements.
• Creating a welcoming atmosphere by having a pleasant personality and always greeting the guests before guest greets you by following the standard phrases and ensure a quick and discreet departure while conveying appreciation and hope to return.
• Utilize knowledge and information given, to accurately answer any questions from guests.
• Maintaining standards by communicating any problems or potential problems in your work surroundings.
• Convey any grievance, requests that are required to be addressed at a professional level.
• Adhere to Location/ site change/ site rotation as per company policy.
• Meet grooming and hygiene standards set by the company.
• Ensure all Safety Systems set by the company and the clients are adhered to.
• Need to keep an eye out for suspicious activity.
• Support the management for additional task assigned such as guiding guests for Dubai fountain, elevators, nearest exits, prayer rooms, alternate lifts, food courts etc.

Parking Administration Function (Parking Attendant)

• Operate paid self-parking booth. Accept and process parking fees from patrons utilizing computer-based cash register system.
• Generate revenue report through system and deposit daily revenue to finance.
• Use cash deposit machine for daily revenue submission.
• Prepare incident reports.
• Assist guests with directional information and answer various parking related questions.
• Responsible for collecting parking fee from customers/guests and issuing receipt.

Concierge Function (Shop and Drop Runner)

• To keep and retrieve guest shopping bags by following the SOP’s and safety practices.

Guest Service Operation Functions (Doormen)

• Opening doors, greeting guests, and assisting guests with directional information.

COMPETENCIES

• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability