Responsibilities:

• Handle B2B customer inquiries from sales representatives and walk-in clients via phone, email, and WhatsApp
• Process orders and coordinate with the sales team.
• Assist customers with product details and availability.
• Follow up on deliveries and resolve any customer issues.
• Maintain records of customer interactions and transactions.
• Prepare quotations, book sales orders, and ensure inventory availability.
• Follow up on payments as per company policy.
• Register new customers and coordinate contract creation for profile setup.
• Track deliveries and address customer issues promptly.