Full job description

Additional Information
Job Number25046235
Job CategorySpa
LocationAl Maha a Luxury Collection Desert Resort & Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates, 118887
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements.SCOPE / BUSINESS CONTEXT

• A Full Time position based at Al Maha Desert Resort and Spa, The Luxury Collection.
• Number of Direct Reports – 7
• Titles of Direct Reports – Spa Therapists, Spa Receptionists and Lifeguard

CANDIDATE PROFILE

Education and Experience:

• High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.

Skills and Knowledge

Able to work under pressure at times

Good oral and written communication skills in English

Excellent hospitality skills

Passion to work with people

Able to get on well with people from many different backgrounds