Full job description

We are seeking a detail-oriented and proactive Phone Support Specialist to join our Facilities Management team. The successful candidate will be responsible for managing our CRM system to enhance client satisfaction, streamline internal operations, and support maintenance workflows. This role bridges technology with customer service, helping ensure smooth communication and service delivery across all facilities management activities.

Key Responsibilities:

• Manage and maintain the CRM system, ensuring accurate client and asset data.
• Coordinate with maintenance, operations, and customer service teams to track and close work orders.
• Generate reports and dashboards to support performance analysis and decision-making.
• Support the onboarding of new clients and facilities into the CRM platform.
• Ensure CRM data aligns with contract terms, SLAs, and compliance requirements.
• Provide training and support to internal users on CRM tools and best practices.

Requirements:

• Proven experience with CRM systems
• Background in Facilities Management, Property Management, or a related field is preferred.
• Strong analytical, organizational, and communication skills.
• Familiarity with asset tracking, preventive maintenance schedules, and work order management.
• Proficient in Excel, reporting tools, and general tech-savviness.