Full job description

Key Responsibilities:

• Customer Service:
• Greet customers as they arrive and escort them to their tables.
• Provide menus and explain daily specials or promotions.
• Answer customer questions regarding the menu, ingredients, and preparation methods.
• Take customer orders accurately and ensure special dietary needs or preferences are communicated to the kitchen.
• Recommend food and beverage options based on customer preferences or dietary restrictions.
• Ensure customer satisfaction throughout the dining experience by checking in with the table during and after meals.
• Food and Beverage Service:
• Serve food and drinks to customers promptly and professionally.
• Ensure that orders are delivered to the correct table and in the right sequence.
• Clear plates, glasses, and utensils between courses and before delivering the bill.
• Refill drinks and ensure customers have everything they need during the meal.
• Provide dessert or after-dinner beverages, if applicable.
• Setting Up and Preparing the Dining Area:
• Set tables with appropriate utensils, glassware, napkins, and condiments.
• Ensure the dining area is clean and presentable before the restaurant opens and after each customer leaves.
• Ensure that all table settings are stocked with necessary items, including menus, silverware, and drink refills.
• Handling Payments:
• Provide customers with the check once they have finished their meal.
• Process payments (cash, credit card, etc.) and provide accurate change or receipts.
• Handle tips or gratuities in accordance with restaurant policies.
• Ensure that any errors in billing are corrected and communicated to the supervisor.
• Communication with Kitchen and Bar Staff:
• Communicate customer orders to kitchen staff or bar staff promptly and accurately.
• Ensure that orders are prepared correctly and delivered in a timely manner.
• Inform customers of any menu changes, out-of-stock items, or delays in service.
• Coordinate with kitchen staff regarding any special requests, allergies, or modifications to orders.
• Cleaning and Maintaining the Restaurant:
• Keep the dining area clean and organized, including cleaning tables after each use, wiping down chairs, and sweeping or mopping floors when needed.
• Ensure restrooms and other public areas are clean and stocked with necessary supplies.
• Maintain a neat and professional appearance, adhering to the restaurant’s uniform policy.
• Team Collaboration:
• Work closely with other servers, kitchen staff, and management to ensure smooth service and address any issues that arise.
• Support fellow staff members during busy shifts by helping with clearing tables or running food.
• Assist with training new waiters or staff members as needed.
• Safety and Compliance:
• Follow all safety and sanitation guidelines in accordance with restaurant policies and local health regulations.
• Ensure safe handling of food and beverages to prevent contamination.
• Follow procedures for handling cash and processing payments securely.

Job Type: Full-time